AI Voice Agents
LetsA gives your property a voice reservationist and concierge that supports a busy desk, answering several calls at once, day and night. It takes reservations, quotes your rates and packages, and answers guests' questions about the area, all in your chosen voice. Anything else goes straight to you or your front desk.
Why LetsA
In a smaller or boutique hotel, the same few people answer the phone, check guests in and out, and look after everyone staying in the house. Your agent isn't there to replace them. It takes the routine calls off their hands, so they have time to focus on the guests in front of them and the calls that need a personal touch.
Check-ins, check-outs and a queue at reception, and meanwhile the phone keeps ringing. Your reservations agent picks up so your team can look after the guest in front of them.
Many guests plan and book their stay in the evening. Your agent answers at 11pm on a Sunday just as it does at 11am on a Tuesday.
Every reservation and call is summarised and logged: who rang, their dates, room and contact details. Your team can confirm each one.
What It Handles
We train your agent on your rooms, rates, packages, policies and local area, and give it a voice and personality that suit your property.
Takes the reservation from start to finish: dates, guests, room type and contact details, sent straight to you to confirm. It also takes changes and cancellations, and never takes card details: you send the guest a secure payment link.
Quotes your published rates, midweek and weekend pricing and seasonal offers, following your own rules.
Quotes your spa breaks and packages, and takes table and treatment requests for your team to confirm. Wedding and event enquiries are captured for your events team to call back.
Recommends places to eat, walks and things to do nearby, and answers questions on directions, parking, check-in times and pets.
Complaints, urgent problems during a stay, or a caller who asks for a person go straight through to you or your front desk. If no one answers, it takes a message for a call back.
Each call arrives as a tidy record in a spreadsheet or your inbox, ready for your team to follow up.
Your Voice
Your guests should hear the same welcome on the phone as they get at your door. With your permission, we can model your agent's voice on your own, down to your accent and the way you greet people. Prefer a different voice? We'll talk through the options with you and set the tone and pace to suit your property.
Who It's For
Whether you run a 90-bedroom country house hotel or a four-room B&B, your agent is set up around your property and the questions your guests really ask.
Independent and family-run hotels with high call volumes and a busy front desk.
Owner-run properties where the phone rings while you're out or busy with guests.
Treatment and package enquiries, handled alongside room bookings.
Holiday homes and lodges that get calls about availability, arrival and access.
Coming in 2027
We're adding French, German, Spanish and Italian for overseas visitors, and an Irish-language greeting for Irish callers. Founding hotels will be first to get it.
Beyond Hospitality
Clinics, professional services, schools and executives: every LetsA agent is custom-built, custom-voiced and trained on your business, whatever your sector.
How It Works
We handle the setup and look after it every month after that. Your team keeps working the way it does now.
We learn your property, your rooms and rates, and the calls your front desk handles every day.
We build your agent, tailor the voice to sound like you or another voice you choose, and connect call logging and transfers.
Your staff ring it, try to catch it out, and we refine it until it sounds right for your hotel.
You keep your own number: busy and after-hours calls divert to your agent. We keep rates, offers and seasonal changes up to date every month.
Pricing
A monthly or annual subscription keeps your agent live, up to date and managed by us. Pay yearly and get two months free. We quote setup separately once we know what your property needs. All plans include a generous monthly call allowance.
Founding pilot places. We're taking on a small number of hotels this off-season as founding pilots, working closely with each one to set the standard for Irish hospitality.
Ask about a pilotGet in Touch
Book a free 30-minute walkthrough. We'll ring the demo line together, talk through your property, and show you what your own reservations and concierge agent would sound like.
Tell us a little about your property and the calls that keep your front desk busy. We'll take it from there.
Connect
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